Privacy Policy

This Privacy Policy explains what information RouteCleanly collects, how we use it, with whom we share it, and your rights regarding it. By using the Service, you agree to this Policy.

Account information: Name, email address, company name, and role when you register or are invited to the platform.

Business data: Client records, service addresses, job schedules, recurring appointments, team and cleaner assignments, invoices, payment records, and cleaner pay information that you enter into the Service.

Payment information: Billing address and payment method details. Card numbers are transmitted directly to and stored by our payment processor — RouteCleanly does not store full card numbers on its servers.

Usage data: Pages visited, features used, timestamps, IP address, browser type, and device information collected automatically when you use the Service.

Communications: Messages you send to our support team.

RouteCleanly enables cleaning companies to send transactional SMS messages to their clients, including invoice notifications and payment receipt confirmations.

How consent is obtained

Clients provide their phone number directly to the cleaning company when booking a service or creating a client profile. By providing their phone number, clients consent to receive transactional SMS messages from their cleaning company through the RouteCleanly platform. These messages are limited to billing communications such as new invoice notifications and payment receipts.

Message types

• Invoice notifications — informing the client that a new invoice is ready.
• Receipt confirmations — confirming that a payment has been received.
• Schedule-related transactional updates for active clients sent by the cleaning company.

Opt-out

Clients may reply STOP at any time to unsubscribe from SMS messages. After opting out, no further messages will be sent to that number. Reply HELP for assistance.

Message frequency and rates

Message frequency varies depending on the activity of your cleaning company account. Message and data rates may apply. RouteCleanly does not charge separately for SMS delivery.

• To provide, operate, and improve the RouteCleanly platform.
• To manage your account and subscription.
• To send transactional SMS and email communications on behalf of cleaning companies.
• To process payments and manage billing.
• To provide customer support.
• To detect and prevent fraud or abuse.
• To comply with legal obligations.

We do not sell your personal information to third parties.

RouteCleanly uses the following third-party providers to operate the Service. Each has its own privacy practices:

• Supabase — cloud database, authentication, and infrastructure hosting.
• Stripe — payment processing and subscription management.
• Twilio — SMS delivery.
• Resend — transactional email delivery.

We share your data with these providers only as necessary to deliver the Service. Phone numbers and email addresses are transmitted to SMS and email providers solely for message delivery.

We may also disclose your information:

• When required by law, court order, or governmental authority.
• To protect the rights, property, or safety of RouteCleanly, our users, or others.
• In connection with a business transfer, merger, or acquisition — in which case the successor would be bound by this Policy or would notify you of any changes.

All data is stored on Supabase infrastructure with row-level security enforced at the database level. Each cleaning company's data is fully isolated and inaccessible to other companies on the platform. We use HTTPS for all data in transit.

No system is 100% secure. You use the Service at your own risk. Please use a strong, unique password and report any suspected breach immediately at support@routecleanly.com.

We retain your account and business data for as long as your account is active. If you cancel your subscription, your data is retained for 90 days to allow for reactivation. After 90 days, data may be permanently deleted.

You may request earlier deletion by contacting support@routecleanly.com.

We use session cookies necessary for authentication (cookie name: rc_session). We do not use third-party advertising or tracking cookies. You can configure your browser to reject cookies, but some features of the Service may not function correctly.

RouteCleanly is operated by Lumen Desenvolvimento Web, based in Brazil. Data you enter may be processed by our third-party providers in various countries depending on where those providers operate. By using the Service, you consent to this transfer.

The Service is not directed to individuals under 16 years of age. We do not knowingly collect personal information from children under 16. If you believe we have inadvertently collected such information, contact us immediately at support@routecleanly.com.

If you are a California resident, you have the right to: (a) know what personal information we collect; (b) request deletion of your personal information; (c) opt out of the sale of personal information (we do not sell personal information). To exercise these rights, contact support@routecleanly.com.

We may update this Privacy Policy from time to time. We will notify you of material changes by displaying a prompt within the Service. The date at the top of this page reflects the most recent update.

For privacy-related questions or to exercise your rights, contact us at: support@routecleanly.com